Head of Customer Support

Los Angeles, California, United States · Operations

Description

Open Listings is building the simplest and most affordable way to buy a home: e-commerce for real estate. We help tech savvy buyers shop for homes with expert online support, then save them a ton of money with a 50% commission refund. We're assisting hundreds of thousands of active buyers and transacting more than one home each day.

Our team comes from places like Amazon, Facebook, Huge, Redfin, startups — a small but ambitious group passionate about making this complex, uncertain experience simpler and thereby dramatically lowering the cost to buy. To help us accomplish this, we’re looking for an experienced customer support head that can help us scale our customer support organization (we call it the “Buyer Experience Team”).

The Buyer Experience Team is responsible for assisting buyers at every step of the homebuying journey. Whether they’re at the beginning of the process and trying to understand the world of real estate, or savvy vets reading to close on a transaction, we’re there to make their experience simpler, faster, and more affordable.

You will be responsible for:

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